Return and refund policy

Refund & Return Policy

Last updated: September 27, 2024

1. Refund Period

Customers have the right to request a refund within 30 days of the purchase date.

2. Conditions for Refunds

Refunds will only be granted if the product key has not been used or if it is found to be defective.

3. Exclusions from Refunds

Product keys that have been activated and are valid are not eligible for refunds.

4. How to Request a Refund

To request a refund, please contact us via email at support@softbaze.com.

5. Processing Time

Refund requests will be processed within 24 hours of receipt.

6. Refund Method

Refunds will be issued to the original payment method used at the time of purchase.

7. Contact Information

If you have any questions regarding our refund policy, please contact us:

Pixel Wave Solutions Private Limited
Tai Yip Building 3/F
141 Thomson Road
Hong Kong
Hong Kong SAR

E-Mail: support@softbaze.com.